Effective Date: 8/6/2025
1.Introduction
Epic Staffing Group, Inc., its subsidiaries and affiliates (collectively “Epic”, “us”, “we”, or “our”) provides staffing and recruitment services for healthcare positions in the United States (the “Services”). This Privacy Policy (“Policy”) describes how we collect, process, share and safeguard personal information that we collect from potential candidates for positions with our life science clients (“Candidates”) and other visitors to our website and applications (collectively, “you”). It also tells you about your rights and choices with respect to your personal information, and how you can contact us if you have any questions or concerns.
2.Information we collect
We collect personal information from the following categories of sources:
Information you provide to us
- Account and profile information, such as your name, email address, phone number, mailing address, and any biographical information you provide on your profile.
- Correspondence and other communications with us or our service providers, such as information you provide via a contact form on our website, by email, via LinkedIn or by other means.
- Interviews, including transcriptions, recordings, questions, responses and any other information you provide in interviews or in other communications with us in the course of applying for a position.
- Marketing information, such as your choices for receiving communications about our activities and publications.
- Candidate employment and background information, such as your current and former positions and experience, resume or CV, education, professional and training history, details regarding any past medical malpractice claims, and details of any other relevant skills. You may also provide other documentation to support your application.
- Payment and transaction information, such as credit card or bank account numbers, in connection with a transaction on the Epic marketplace. Your payment card information is collected and processed by our e-commerce service provider, Authorize.net, and we do not store your payment card information.
Information collected via automated means
- Device data: We collect information about your device such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state or geographic area.
- Usage data: When you access and use the Services, we receive and store information about interactions with our Services, including pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.
We may collect this information using the following technologies:
- Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
- Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
- Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
Information we receive from third parties
We receive personal information from the third parties below, which may process your personal information in accordance with their own privacy policies. Please review these policies carefully before using their services.
- Social media information: We maintain pages on social media platforms, such as Facebook, Twitter, Instagram and LinkedIn. You or the platform providers may provide us with information through the social media platform, and we will treat such information in accordance with this Policy.
- Professional information: We receive names, employment histories and business contact details from recruitment agencies, public LinkedIn profiles, as well as from other business intelligence services, such as Zoominfo. We may also receive information from legal record searches.
- Other sources: We may obtain personal information from other third parties, such as marketing partners, publicly-available sources, and lead generators.
3. How we use personal information
We will use personal information for one or more of the purposes set out below.
- Providing the Services, including to operate, maintain and provide you with the Services. This includes allowing you to browse the Services and apply for open positions.
- Communicating with you about the Services, including to contact you in case of any issue with your account and to send announcements, updates, security alerts, and support and administrative messages.
- Assessing your suitability for job vacancies, including to evaluate Candidates’ applications for open positions. We may also retain personal information to contact Candidates in case of future vacancies that may be relevant.
- Providing support and responding to requests and complaints, including to resolve queries and facilitate support requests.
- Improve or monitor usage of our Services and to protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity. This includes: monitoring and analyzing trends and use of our Services; personalizing your use of the Services and our communications; conducting troubleshooting, testing and research; and enforcing any applicable terms and conditions, complying with legal obligations and defending against legal claims or disputes.
- Direct marketing. We may send you direct marketing communications as permitted by law, including, but not limited to, sending newsletters, and notifying you of special promotions, offers and events via postal mail, email, telephone, text message, and other means.
- Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information about your interactions over time across our Services, our communications and other online services, and use that information to serve online ads that they think will interest you.
4. How we share personal information
We disclose personal information with the following categories of recipients:
- Service providers: We rely on vendors and service providers for the provision of our Services and for the purposes set out above, such as providers of website analytics, e-commerce platforms, hosting and cloud computing services and other IT services, AI service providers, database management and customer support services in addition to other administrative services. These third parties may have access to or process your personal information as part of providing these services.
- Affiliates: We may share your personal information among different Epic Staffing Group entities to further support and build our Services and businesses.
- Advertising partners: We may share your personal information with third party advertising companies, including for the interest-based advertising purposes described above.
- Advisors: We work with various advisors, including tax consultants and legal advisors, with whom we may share your personal information.
- Legal: Information about our users, including personal information, will be disclosed to law enforcement agencies, regulatory bodies, public authorities or pursuant to the exercise of legal proceedings if we are legally required to do so, or if we believe, in good faith, that such disclosure is necessary to comply with a legal obligation or request, to enforce our terms and conditions, to prevent or resolve security or technical issues, or to protect the rights, property or safety of Epic, Candidates, a third party, or the public.
- Business transaction: If Epic is involved in a merger, acquisition or asset sale, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be sold, transferred or otherwise shared including as part of any due diligence process.
5. How you can share personal information through our platform
- Employers: If you are a Candidate, you direct us to share your information with suitable employers.